SOA-RM – Dynamics of services

From a dynamic perspective, there are three fundamental concepts that are important in understanding what is involved in interacting with services: the visibility between service providers and consumers, the interaction between them, and the real world effect of interacting with a service.

SOA-RM - Concepts around the dynamics of service

Figure 1. Concepts around the dynamics of service.


For a service provider and consumer to interact with each other they have to be able to ‘see’ each other. This is true for any consumer/provider relationship – including in an application program where one software program calls another. In the case of SOA, visibility needs to be emphasized because it is not necessarily obvious how service participants can see each other.

SOA-RM - Concepts around visibility

Figure 5. Concepts around visibility.

Visibility is the relationship between service consumers and providers that is satisfied when they are able to interact with each other. Preconditions to visibility are awareness, willingness and reachability. The initiator in a service interaction MUST be aware of the other parties, the participants MUST be predisposed to interaction, and the participants MUST be able to interact.


Both the service provider and the service consumer MUST have information that would lead them to know of the other’s existence. Technically, the prime requirement is that the initiator of a service interaction has knowledge of the responder. The fact of a successful initiation is often sufficient to inform the responder of the other’s existence.

Awareness is a state whereby one party has knowledge of the existence of the other party. Awareness does not imply willingness or reachability. Awareness of service offerings is often effected by various discovery mechanisms. For a service consumer to discover a service, the service provider must be capable of making details of the service (notably service description and policies) available to potential consumers; and consumers must be capable of becoming aware of that information. Conversely, the service provider may want to discover likely consumers and would need to become aware of the consumer’s description.  In the following, we will discuss awareness in terms of service visibility but the concepts are equally valid for consumer visibility.

Service awareness requires that the service description and policy – or at least a suitable subset thereof – be available in such a manner and form that, directly or indirectly, a potential consumer is aware of the existence and capabilities of the service. The extent to which the description is “pushed” by the service provider, “pulled” by a potential consumer, subject to a probe or another method, will depend on many factors.

For example, a service provider may advertise and promote their service by either including it in a service directory or broadcasting it to all consumers; potential consumers may broadcast their particular service needs in the hope that a suitable service responds with a proposal or offer, or a service consumer might also probe an entire network to determine if suitable services exist. When the demand for a service is higher than the supply, then, by advertising their needs, potential consumers are likely to be more effective than service providers advertising offered services.

One way or another, the potential consumer must acquire sufficient descriptions to evaluate whether a given service matches its needs and, if so, the method for the consumer to interact with the service.


Associated with all service interactions is intent – it is an intentional act to initiate and to participate in a service interaction. For example, if a service consumer discovers a service via its description in a registry, and the consumer initiates an interaction, if the service provider does not cooperate then there can be no interaction. In some circumstances it is precisely the correct behavior for a service to fail to respond.

The extent of a service participant’s willingness to engage in service interactions may be the subject of policies. Those policies may be documented in the service description.

Willingness on the part of service providers and consumers to interact is not the same as a willingness to perform requested actions. A service provider that rejects all attempts to cause it to perform some action may still be fully willing and engaged in interacting with the consumer.


Reachability is the relationship between service participants where they are able to interact; possibly by exchanging information. Reachability is an essential pre-requisite for service interaction – participants MUST be able to communicate with each other.

A service consumer may have the intention of interacting with a service, and may even have all the information needed to communicate with it. However, if the service is not reachable, for example if there is not a communication path between the consumer and provider, then, effectively, the service is not visible to the consumer.

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