Workflow State: Final
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Meng, J and Berger, BK – Measuring return on investment (ROI) of organizational internal communication efforts – 2012
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Minter, RL – Organizational communication audits – Assessing core communication competencies within the organization – 2010
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Packard, T et al – Organizational change for services integration in public human service organizations – Experiences in seven countries – 2012
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van Vuuren, M et al – Communication, sensemaking and change as a chord of three strands – 2008
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Salem, P – The seven communication reasons organizations do not change – 2008
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Spohrer, J and Riecken, D – Services science – 2006
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Alter, S – Service system fundamentals – Work system, value chain, and life cycle – 2008
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Alter, S – Service systems and Service-Dominant Logic – Partners or distant cousins – 2010
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OSullivan, J – Towards a precise understanding of service properties – 2006
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Spohrer, J, Gregory, M and Ren, G – The Cambridge-IBM SSME White Paper revisited – 2010
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Spohrer, J and Maglio, PP – The emergence of service science – Toward systematic service innovations to accelerate co-creation of value – 2008
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Spohrer, J, Fodell, D and Murphy, W – 10 reasons service science matters to universities – 2012
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Zhao, JL, Hsu, C, Jain, HK, Spohrer, J, Tanniru, M and Wang, JH – Bridging service computing and service management – How MIS contributes to service orientation – 2007
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Spohrer, J, Piciocchi, P and Bassano, C – Three frameworks for service research – Exploring multilevel governance in nested, networked systems – 2012
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Donofrio, N, Sanchez, C and Spohrer, J – Collaborative innovation and service systems – Implications for institutions and disciplines – 2008
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Barile, S, Spohrer, J and Polese, F – System thinking for service research advances – 2010
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Spohrer, J – Services sciences, management, and engineering SSME and its relation to academic disciplines – 2008
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Hsu, C and Spohrer, J – Improving service quality and productivity – Exploring the digital connections scaling model – 2009
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Maglio, PP – Steps toward a science of service systems – 2007 Slidedeck
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Spohrer, J, Maglio, PP, Bailey, J and Gruhl, D – Steps toward a science of service systems – 2009
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Golinelli, GM, Barile, S, Spohrer, J and Bassano, C – The evolving dynamics of service co-creation in a viable systems perspective – 2010
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Spohrer, J and Kwan, SK – Service science, management, engineering, and design SSMED – An emerging discipline – Outline and references – 2009
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Maglio, PP, Kieliszewski, CA and Spohrer, J – Why a handbook? – Introduction to Handbook of Service Science – 2010
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Spohrer, J and Maglio, PP – Toward a science of service systems – Value and symbols – 2010
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Chesbrough, H and Spohrer, J – A research manifesto for services science – 2006
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Maglio, PP, Srinivasan, S, Kreulen, JT and Spohrer, J – Service systems, service scientists, SSME, and innovation – 2006
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Vargo, SL, Maglio, PP and Akaka, MA – On value and value co-creation – A service systems and service logic perspective – 2008
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Spohrer, J, Vargo, SL, Caswell, N and Maglio, PP – The service system is the basic abstraction of service science – 2008
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Spohrer, J and Maglio, PP – The emergence of service science – Toward systematic service innovations to accelerate co-creation of value – 2008
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Maglio, PP and Spohrer, J – A service science perspective on business model innovation – 2013
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Maglio, PP and Spohrer, J – Fundamentals of service science – 2008
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Spohrer, J and Maglio, PP – Service science: Toward a smarter planet – 2009
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Spohrer, J, Anderson, LC, Pass, NJ, Ager, T and Gruhl, D – Service science – 2008
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Spohrer, J, Anderson, L, Pass, N and Ager, T – Service science and service-dominant logic – 2008
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Akkermans, H, Baida, Z and Gordijn, J – Value Webs – Using ontologies to bundle real-world services – 2004
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Baida, Z – Software-aided service bundling – 2006
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Fledderus, J – User co-production of public service delivery – An uncertainty approach – 2015
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McColl-Kennedy, JR, SL Vargo, et al – Health care customer value co-creation practice styles – 2012
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Vargo, SL and RF Lusch – Institutions and axioms – an extension and update of service-dominant logic – 2015
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Akaka, MA, SL Vargo, and HJ Schau – The context of experience – 2015
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Barrett, M, Davidson, E, Prabhu, J and SL Vargo – Service innovation in the digital age – Key contributions and future directions – 2015
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McPhee, C, SL Vargo, M Toivonen, and R Rajala – Technology in service innovation – 2015
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Vargo, SL, Wieland, H, and MA Akaka – Innovation through institutionalization – A service ecosystem perspective – 2015
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Vargo, SL and P Clavier – Conceptual framework for a service-ecosystems approach to project management – 2015
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Bettencourt, LA, RF Lusch, and SL Vargo – A service lens on value creation – Marketing’s role in achieving strategic advantage – 2014
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Akaka, MA, PP Maglio, PP, RF Lusch, SL Vargo et al – The role of symbols in value co-creation – 2014
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Vargo, SL and RF Lusch – Inversions of service-dominant logic – 2014
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Akaka, MA and SL Vargo – Technology as an operant resource in service ecosystems – 2014
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Chandler, JD and RF Lusch – Service Systems – A Broadened Framework and Research Agenda on Value Propositions, Engagement, and Service Experience – 2015
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Breidbach, CF, JD Chandler, and PP Maglio – The duality of second screens – A phenomenological study of multi-platform engagement and service experiences – 2015
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Edvardsson, B, B Tronvol, and T Gruber – Expanding understanding of service exchange and value co-creation – a social construction approach – 2011
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Lusch, RF and S Nambisan – Service innovation – A service-dominant logic perspective – 2015
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Lusch, RF and FE Webster – A stakeholder-unifying co-creation philosophy for marketing – 2011
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Gronroos, C and P Voima – Critical service logic – making sense of value creation and co-creation – 2013
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Gronroos, C – Value co-creation in service logic – A critical analysis – 2011
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Jackson, L and Schmidt, G – How to drive business performance through culture – The case, the research and the process – 2007
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Schmidt, G and L Jackson – Is your culture innovation ready – 2006
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Schmidt, G and L Jackson – Is your culture innovation ready – Part 2 – 2006
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Schmidt, G and L Jackson – Is your culture innovation ready – Part 1 – 2006
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Schmidt, G and L Jackson – Does your organization have a balanced culture – 2006
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Schmidt, G and L Jackson – Managing paradoxes in change – Six steps for building a balanced culture – 2005
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Schmidt, G and L Jackson – Collaboratve leadership for change – 2011
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DeVries, M and J Nemec – Public sector reform – An overview of recent literature and research on NPM and alternative paths – 2013
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Elg, M, J Engstrom, L Witell, and B Poksinska – Co-creation and learning in health-care service development – 2012
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Osborne, SP and V Murray – Collaboration between non-profit organizations in the provision of social services in Canada – Working together or falling apart – 2000
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Chew, C and SP Osborne – Strategic positioning in UK charities that provide public services – Implications of a new integrating model – 2008
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McLaughlin, K, SP Osborne, and C Chew – Relationship marketing, relational capital and the future of marketing in public service organizations – 2009
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Osborne, SP – Delivering public services – Are we asking the right questions – 2009
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Osborne, SP and K Strokosch – It takes two to tango: Understanding the co-production of public services by integrating the services management and public administration perspectives – 2013
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Pestoff, V, SP Osborne, and T Bransden – Patterns of co-production of public services – 2006
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Brown, L and SP Osborne – Risk and innovation – Towards a framework for risk governance in public services – 2013
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Radnor, Z and SP Osborne – Lean: A failed theory for public services – 2013
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Osborne, SP – Delivering public services: Time for a new theory – 2010
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Osborne, SP, Z Radnor, I Vidal, and T Kinder – A sustainable business model for public service organizations – 2014
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Osborne, SP, Z Radnor, T Kinder, and I Vidal – Sustainable public service organizations – A public service-dominant approach – 2014
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Osborne, SP – The new public governance? – 2006
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Osborne, SP, Z Radnor, T Kinder, and I Vidal – The SERVICE framework – A public-service-dominant approach to sustainable public services – 2015
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Osborne, SP, Z Radnor and G Nasi – A new theory for public service management?- Toward a (public) service-dominant approach – 2013
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Leenheer, P, J Cardoso, and C Pedrinaci – Ontological representation and governance of business semantics in compliant service networks – 2013
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Cardoso, J, C Pedrinaci, and P De Leenheer – Open Semantic Service Networks – Modeling and analysis – 2013
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Maleshkova, M, J Kopecky, and C Pedrinaci – Adapting SAWSDL for semantic annotations of RESTful services – 2009
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Maleshkova, M, C Pedrinaci, and J Domingue – Supporting the creation of semantic RESTful service descriptions – 2009
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Pedrinaci, C, D Liu, … J Domingue – iServe – A Linked Services publishing platform – 2010
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Pedrinaci, C, J Domingue, and R Krummenacher – Services and the Web of Data – An unexploited symbiosis – 2010
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Chesbrough, H and J Spohrer – A research manifesto for services science – 2006
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Cardoso, J, M Winkler, and K Voigt – A service description language for the internet of services – 2009
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Hepp, M – GoodRelations – An ontology for describing products and services offers on the web – 2008
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Pedrinaci, C and J Domingue – Toward the next wave of services – Linked services for the web of data – 2010
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Anjomshoaa, A et al – Leveraging the web of data via linked widgets – 2014
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Chen, W and I Paik – Improving efficiency of service discovery using linked data-based service publication – 2013
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Suarez-Figueroa, MCS, A Gomez-Perez et al – Ontology engineering in a networked world – 2012
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Oberle, D, A Barros et al – A unified description language for human to automated services – 2013
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W3C – Unified Service Description Language XG Final Report – 2011
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Cardoso, J and A Sheth – Semantic e-workflow composition – 2003
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Cardoso, J, A Barros et al – Towards a Unified Service Description Language for the Internet of Services – Requirements and First Developments – 2010
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Cardoso, J, T Binz et al – Cloud computing automation – Integrating USDL and TOSCA – 2013
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Fernandes, AF, J Cardoso et al – A systematic mapping applied to MOOCs study – 2015
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USDL-3.0-M5: Overview
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USDL-3.0-M5: Service level
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USDL-3.0-M5: Participants